Tip: To improve the customer experience, messages should include the amount due, due date, and a link to complete a secure payment online. Please call us at > to make a payment or to set up a payment arrangement.” Missed payment reminder: “ Hi >, an amount of > is outstanding.Upcoming invoice reminder: “Hi >, your bill is ready to review at >.Or call us at > if you have any questions.” Please make a payment of > before the due date. Loan payment due: “Hi >, your next loan payment is due on >.Here are examples of three types of payment reminder text messages you can send: It acts as a payment receipt for customers, but also shows you’re working with them to stay on top of their payments. If customers have set up a payment plan, it might be helpful to send confirmation messages after each payment is received. These messages are meant to keep customers up to date on products, like loans, so that their account isn’t penalized with additional late fees. Payment reminder templates are messages designed to remind customers of upcoming payments or past due notices. Payment reminder templatesĪccording to a study in the U.S, 35% of adults simply forgot to make their credit card payments. Now, let’s look at the different kinds of financial services messages you can send customers. To get started, contact us or send an email to to discuss your SMS needs and to set up an account. Our messaging tool lets you create a library of SMS templates so that when they’re ready to launch campaigns, you don’t have to create new messaging from scratch. With a template, all you have to do is insert custom information - like customer name - and keep everything else in the messages the same. This way, your time is used more efficiently because you can focus on value-added tasks instead of constantly coming up with new campaign messages. To simplify your campaigns, it helps to have a variety of text message templates saved and ready to use.
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Learn more about how technology is changing the banking industry: How to Safely Navigate Digital Transformation in Banking How to create SMS templates with VoiceSage We’ve put together a list of eleven SMS templates to help you get started and come up with a wider range of SMS campaigns. There are lots of different types of messages financial services can send to keep customers engaged and informed. You run the risk of customers unsubscribing from receiving SMS notifications, which takes away your chance to talk to them.
The last thing you want is for your messages to be perceived as annoying intrusions.
With this kind of access to your customers, it’s important that you make the most of the customer experience. Your messages show up next to texts about weekend plans and quick check-ins from family and friends.
SMS is one of the most personal ways to connect with your customers.
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